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  • Customer Excellence Analyst (Analista de Excelência em Atendimento ao Cliente) - SC

Customer Excellence Analyst


Description :

Act as a focal point between pricing, operations, and clients to efficiently manage the commercial proposal cycle: receiving and validating pricing quotations, conducting active follow-ups to close deals, and ensuring a consistent, high-quality customer experience.

Activities:

Knowledge of international transportation modes (air, ocean, and road).

Familiarity with pricing processes and understanding of logistics costs, including air, ocean, and road freight, as well as customs clearance.

Desirable knowledge of project cargo, such as OOG containers, Ro-Ro, and Break Bulk, as well as liner terms.

Ability to prepare and deliver institutional presentations.

Experience with negotiation routines and client relationship management.

Strong skills in presenting, defending, and discussing technical proposals.

Differential:

Knowledge of proposal automation or quotation tools such as Cargo Sapiens, Ariba, Cheap to Quote, among others.

Academic Education :

Bachelor's Degree Completed / Desirable: Postgraduate studies in progress

Field of Study: International Trade, Business Logistics, Business Administration, International Relations, Marketing, or related fields.

Advanced English preferred

Excel, PowerPoint, and Word

Workload :

40 hours per week

Monday to Friday

Benefits:

Salary Compatible with the Market;

Meal Allowance;

Food Voucher;

Transportation Voucher;

Health Insurance;

Total Pass (Corporate Mobility Benefit);

Partnership with Sesc;

Annual bonus based on the achievement of individual goals;

Home Office twice a week;

Group Life Insurance;

ZenKlub Benefit (emotional and mental health support platform);

Birthday Day Off

Local :
Itajaí

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